Why was I not given an instant refund for my return?

In some cases, your return may not be eligible for an instant credit.

• If the order being returned was paid for using an instant credit or a credit.
• If you have a previously outstanding return with us.
• If you have previously outstanding returns with other brands that use the same returns system.
• If you are an international customer, you will not be provided an instant refund code for your return.