Client Services Liaison

Fleur du Mal is seeking a charismatic, hard­working and enthusiastic individual who is interested in cultivating their client services, ecomm and logistics chops to join our team.

The Client Services Liaison will support the ecomm and retail teams and work directly under the Retail + Client Experience Manager to ensure Fleur customers have the most elevated and seamless shopping experience possible. The right candidate will have a strong interest in fashion, love for the Fleur brand, experience in customer service and a desire to learn.

This is a full time work from home coordinator position until we can safely work at our NYC studio again. Applicants should be NYC based. 

Responsibilities:

• Collaborate with fulfillment team to ensure orders are shipped in a timely manner
• Escalate any stock or logistics issues to Client Experience Manager
• Work across Shopify, RLM and WMS to ensure inventory is accurately reflected online
• Keep customer and order notes up to date and organized for all team members
• Assist Studio Coordinator in managing studio inventory
• Maintain shipping claims and claims notes for lost and missing customer packages
• Develop collaborative, positive working relationships with team at our boutiques
• Review web returns are ensure they are received correctly
• Respond to customer inquiries across email, LiveChat and studio phone
• Work with customers in a friendly and professional manner at all times
• Understand the nuances of the Fleur du Mal brand, ultimately be the epitome of a Fleur Girl (or guy) at heart 
• Schedule messengers and assist Client Experience Manager with consignment client pulls

Job Requirements:

• Minimum 1 year experience in customer service, retail, and/or hospitality for a contemporary to high end fashion brand or service
• Serious written and verbal communication chops, elevated and confident phone etiquette and speech
• A love for interacting with people and solving problems
• Ability to take initiative and multi-task
• Sense of urgency and compassion when dealing with client issues
• Positive team player able to develop productive relationships with co-workers
• Excited to work at a fast-growing fashion company

Please email talent@fleurdumal.com with a cover letter and resume. Please include "Client Services Liaison Application" in the email subject.